Welcome to our Support Center. We’re here to assist you with your orders, products, and any questions you may have. Your satisfaction is our priority.

1. Order Support

Where is my order?
Once your order is placed, you will receive a confirmation email. After dispatch, we will share your tracking details so you can monitor delivery in real time.

Order processing time:

  • Orders are processed within 1–2 working days
  • Delivery time depends on your location (usually 1–3 days within UAE)

Need help with your order?
If you face any issue, contact our support team with your Order ID for quick assistance.

🟦 2. Shipping & Delivery

We deliver across the UAE with reliable courier partners.

Delivery details:

  • Fast and secure shipping
  • Carefully packed to protect your Products
  • Cash on Delivery (COD) available (if applicable)

Important:
Please ensure your phone number and address are correct to avoid delays.

🟦 3. Returns & Refunds

Your satisfaction matters to us.

Return Policy:

  • Returns can be requested within 15 days of purchase
  • Product must be unused and in original packaging

Refund Process:

  • Card payments: refunded to original card
  • COD orders: refund processed via bank transfer
  • Processing time: 7–14 working days

Note:
Delivery charges are non-refundable.

🟦 4. Product Support

Need help choosing a fragrance?
Our team can guide you based on your preference:

  • Oud / Woody
  • Floral
  • Musky
  • Fresh & Light

Product authenticity:
All Arabian Soul products are 100% original and quality-checked before shipping.

🟦 5. Account & Website Help

Having trouble placing an order?
If you face any issue during checkout:

  • Ensure all required fields are filled
  • Try refreshing the page or using another browser
  • Contact us for instant assistance

🟦 6. Frequently Asked Questions

Q: Can I cancel my order?
Yes, before it is shipped.

Q: Do you offer exchanges?
Currently, we do not offer direct exchanges.

Q: How can I contact support?
You can reach us via:

  • WhatsApp
  • Email
  • Contact form on website

🟦 7. Contact Us

We are always ready to help.

📩 Email: info@arabiansoulperfumes.com
📱 Phone: +971 58 153 8777
🕒 Working Hours: 9:00 AM – 6:00 PM (Mon–Sat)

🟦 8. Need Immediate Help?

If your issue is urgent, please contact us on WhatsApp for faster support.
Our team will respond as quickly as possible.

🟦 Final Note

At Arabian Soul Perfumes, we aim to provide a smooth and premium experience—from browsing to delivery. If you need any help, we’re just a message away.